Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had owo reject the complaint. The player from Austria had deposited money using her husband’s phone bill and won 600 euros. However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement.
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Despite the account closure, he had been notified that his withdrawal was approved but hadn’t received any funds. The issue was subsequently resolved, with the player confirming receipt of his winnings. We, the Complaints Team, had marked the complaint as ‘resolved’.
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